Deirdre Donohue

Manager, Enterprise Customer Success

Deirdre Donohue leads the Enterprise Customer Success team across North EMEA and APAC at Synthesia, helping customers drive adoption and long-term value from AI video. She's passionate about building strong customer relationships and turning complex rollouts into real business impact.

Blog posts by Deirdre Donohue

L&D & Training

The L&D Metrics Guide: What to Measure and How to Prove It

Most L&D teams measure something — few measure the right things. This practical guide lays out a three-tier framework — business outcomes, programme effectiveness, and production efficiency — to help training, comms, and enablement leaders track what matters and prove their impact where it counts.