How do I fix video generation errors?

Learn how to fix common errors that prevent video generation in Synthesia, including credit, permission, and template issues.

Written by Meg Farley
Updated yesterday

"Something went wrong. Please reach out to our support team for assistance."

If you see this message, an unexpected error occurred during video generation. This is a general system error that the Synthesia support team can investigate.

📚 Check out How do I fix the "Something went wrong" error message?

"Oops... You don’t have enough credits to generate the video"

If you see this message, your account does not have enough credits to complete the video generation.

📚 Check out How do I fix the "You don't have enough credits to generate the video" message?

"Convert video to template"

If you see this message, your video includes API variables, which are only compatible with templates. You need to convert the video to a template before generating.

📚 Check What steps should I take if I receive the message: "Convert video to template"?

"We can't generate this video because you don't have permissions for avatars in this video"

If you see this message, your video includes avatars or voices that your account does not have permission to use.

📚Check out What steps should I take if I receive the message: "We can't generate this video because you don't have permissions for avatars in this video"?

Still having issues?

If you receive an error not listed here, contact the Synthesia Support Team for assistance.