How do I track learner performance?

Learn how to track learner performance in the Learner Portal using the Engagement and Results analytics views.

Written by Meg Farley
Updated this week

Accessing Analytics

To view learner performance data, navigate to the content and select Analytics.

1. Navigate to the content you want to review.
2. Select Analytics.

Analytics button

3. You'll see two tabs, Engagement and Results.

Engagement and Results tabs

Engagement Tab: Tracking Participation

The Engagement tab shows how learners are moving through their assigned Sessions, from first opening a Session to completing it. Use it to see participation at a glance: who has started, who has finished, and who still needs a nudge.

Engagement tab

Engagement Headline Metrics

The headline metrics at the top of the tab give you the headline participation figures:

• Assigned learners — Total number of learners assigned to the Session
• Start rate — Percentage of learners who have started, with the learner count below
• Completion rate — Percentage of learners who have completed, with the learner count below
• Retry rate — Percentage of learners who have retried, with the learner count below

Engagement Summary Cards

What to look for:

• A low start rate. This points to an awareness gap. Resend the announcement or explain why the Session matters.
• A start rate higher than the completion rate. Learners are opening the Session but not finishing. Look for where they drop off, or ask them for feedback.
• The retry rate. A higher retry rate shows learners are coming back to improve their score.

Participation Funnel

The Participation Funnel shows learner movement through the Session in four metrics:

• Assigned — Total learners you assigned to this Session
• Started — How many have opened it (% of Assigned)
• Completed — How many finished with a score (% of Started)
• Repeated — How many retook after passing (% of Completed)

Participation Funnel

What to look for:

• Many learners assigned but few started. This points to an awareness gap. Resend the announcement or explain why the Session matters.
• Many started but few completed. The Session may be too difficult or not engaging enough. Look for where learners drop off, or ask them for feedback.
• Few learners repeated after passing. Most learners are satisfied with their result. Recognize their progress or encourage them to push their score higher.

Completion Rate Projection

The Completion Rate Projection plots actual completion against a projected trend line with your target threshold.

Completion rate

What to look for:

• On track to hit the target. Your team is set to finish by the deadline, so no action is needed.
• Trending to miss the target. Step in now with reminders or support to close the gap.

Session Starts

Session Starts is a line chart showing when learners are engaging.

Session starts

What to look for:

• A spike after a reminder. Your reminders are prompting learners to start.
• A quiet stretch. Engagement has slowed, so it's a good time to re-engage learners.
• A steady, gradual rise. Learners are engaging on their own without prompting.
• A sudden drop. Learners may have hit a deadline or run into a barrier. Check what changed.

Engagement Depth

Engagement depth shows the share of assigned learners who completed the training at least a given number of times, from 1 Attempt through 5+ Attempts.

What to look for:

• A high share at 2 or more attempts. Learners are coming back to practice rather than stopping after one completion.
• A steep drop between attempt levels. Most learners stop after one or two completions. If you want more practice, encourage learners to repeat the Session.
• A meaningful share at 5+ attempts. These learners are putting in real practice, which is worth recognizing.

Learner Status Table

The Learner Status Table gives a detailed view of each learner:

• Not started — Haven't opened yet
• In progress — Opened but incomplete
• Completed — Finished with a score
• Passed — Met passing threshold
• Didn't pass — Below threshold

Learner status table

From here:

• Filter to identify non-starters and send targeted reminders
• Select a learner name to see their individual attempts and scores

Results Tab: Analyzing Performance

The Results tab shows how learners are performing once they've completed their Sessions: their scores, how much they've improved, and which skills are developing. Use it to see whether practice is paying off, spot learners who need coaching, and find skills that aren't improving across the group. This is the view to check when you want to know whether your team is getting better, not just showing up.

Results Headline Metrics

The headline metrics are four summary cards showing overall performance:

• Learners — Total who completed an attempt
• Median best score — Typical performance level
• Pass rate — Percentage who passed
• Avg change — Average improvement from first to best attempt

Results Headline Metrics

Median Score by Attempt

Median Score by Attempt is a line chart with a shaded band showing the P25–P75 spread.

Median Score by Attempt

Skills Panel

The Skills Panel ranks each skill by improvement, measured as uplift from first to best attempt.

Skills Panel

Best Score Distribution

The Best Score Distribution is a histogram showing how learners cluster.

Best Score Distribution

Results Breakdown

The results breakdown lets you see individual performance data and compare results across different groups. You can review how each learner is performing, how many times they have practiced, and whether they are improving, or group the results by team, country, department, or job level to see how whole groups compare. This helps you spot who needs coaching and where to focus it.

Filtering & Exporting Data

Date Range Filters

Engagement tab: Filters by when learners were assigned

Results tab: Filters by when learners completed attempts

Date Range Filters

HRIS Attribute Filters

If your org has HRIS integration, filter by:

• Department
• Region
• Job level
• Any custom HRIS field

HRIS Attribute Filters

Export Data

Export your analytics for external reporting or performance reviews:

1. Select Download raw data.
2. Select Generate CSV.
3. The file will be emailed to you once it has generated.

To dig into one learner, set Group by to All learners and select their name. Their detail page shows their progress over time, every attempt they've made, and detailed feedback for each attempt across Summary, Skills, and Delivery.