How do I read roleplay feedback?

Learn how to read your roleplay feedback in the Learn App, including your progress chart, attempt history, and the Summary, Skills, and Delivery tabs.

Written by Meg Farley
Updated this week

When a roleplay is completed, it comes with detailed feedback showing how the attempt went and where to improve. This article explains what you see on the results page and in each attempt, so you can understand a score and plan the next attempt.

✍️ This article is for anyone reviewing Roleplay Session feedback. Learners see their own feedback. Managers can open the same view for their team, and admins can open it for anyone in the organization.

Finding Session Feedback

How you reach Session feedback depends on your role.

As a learner:

1. Go to the My progress tab.
2. Select the Roleplay Session you want to see your results for.

As a manager or admin:

1. Go to the Analytics tab.
2. Open the learner list and select a learner to see their results.

Progress and attempts

The results page shows how a learner has progressed over time and lists every attempt they have made.

Progress

The Progress chart shows the score for each attempt in date order, with a Passing score reference line set to the Session's threshold.

Progress chart

What to look for:

• A line trending up toward or above the passing score. Performance is improving with practice.
• A line that dips or stays flat below passing. Progress has stalled, so the next attempt should focus on the specific skills holding the score back.

Attempt history

Below the chart, each attempt is listed with:

• Date — When the attempt was taken
• Status — Whether the attempt was completed
• Score — The score for that attempt, marked to show whether it met the passing threshold
• Call length — How long the attempt took

Attempt history

The highest-scoring attempt is marked BEST. Select any attempt to open its detailed feedback.

Individual attempt

Selecting an attempt opens the feedback for that attempt. The header shows the score, a pass or fail marker, the Session name, the date, and the call length. The feedback is organized into three tabs — Summary, Skills, and Delivery — alongside the full transcript of the conversation.

Individual attempt view

Summary

The Summary tab gives a plain-language recap of the attempt, split into What went well and Areas for improvement. Next to it, the Transcript shows the full conversation turn by turn, with each speaker and a timestamp, so you can see exactly what was said.

Summary tab

What to look for:

• Areas for improvement read alongside the transcript. Find the flagged moments in context to see exactly what to do differently next time.

Skills

The Skills tab breaks the attempt down by individual skill. Each skill shows a rating — Below expectations, Meets expectations, or Exceeds expectations — and a percentage score. Select a skill to expand it for more detail.

Skills tab

What to look for:

• Skills rated Below expectations. These are the clearest things to work on before the next attempt.
• A mix of Exceeds and Below across skills. Performance is uneven, so practice is best spent on the specific skills that are lower rather than the overall score.

Delivery

The Delivery tab measures how the learner communicated, with each metric shown on a scale so you can see where the attempt falls. The metrics are:

• Weak words — How many filler or hedging words were used, from Normal to Too many
• Talk ratio — The balance between listening and talking, from Listening through Balanced to Talking
• Median sentence length — Typical sentence length, from Short through Normal to Long
• Sentence openers — How repetitive sentence openings were, from Varied through Some repetition to Repetitive
• Repair rate — How often the speaker corrected or restarted, from Low through Moderate to High

Delivery tab

What to look for:

• Any metric sitting at the far end of its scale. For example, a talk ratio in the Talking range means more talking than listening — a specific, concrete habit to work on next time.

💬FAQs

What does the BEST label mean?

The BEST label marks the highest-scoring attempt in the attempt history.

Why did an attempt fail if the score looks high?

An attempt fails when its score is below the Session's passing threshold, even if the score looks high, because passing depends on meeting that threshold. The header shows the outcome for each attempt, so an attempt can score well and still sit below the threshold.