Help and FAQs

Frequently asked moderation questions.

• Content Moderation FAQs Find answers to common questions about Synthesia's content moderation policies, appeals, and avatar restrictions.
• Why is my video taking a while to generate? Find out why your Synthesia video may take longer to generate. Learn what to do if generation stalls or your video is under moderation review.
• How do I resolve a rejected video? Learn what to do if your Synthesia video is rejected, including how to review the notice, fix your content, and appeal the decision.
• Why can't I use stock avatars for my content?