Ensure Trust & Safety | Synthesia Knowledge Base

Ensure Trust & Safety

Understand Synthesia’s content policies, moderation standards, and security practices for responsible AI use.

Content Moderation Policies Learn more about our Content moderation policies
Disagreeable Content Learn more about our Content Moderation policy around Disagreeable Content
Harmful Behaviour: Violence, Criminal Behaviour and Dangerous Content Learn more about Content Moderation policy around Harmful Behaviour
Platform Integrity Learn more about Content Moderation policy around Platform Integrity
AI Dubbing: Content Best Practices
Photo Avatars Content Moderation The content moderation guidelines in this page provide guidance on how to safely and responsibly use the Photo Avatar feature on Synthesia.
What happens when I receive a final warning for a policy violation? Learn what a final warning means, what happens after one, and how to avoid a permanent ban from Synthesia.
Synthesia Video Licensing Learn the licensing rules for Synthesia videos, including where stock avatar and custom avatar content can be published.
Safety: Safeguarding Individuals and Communities Learn what content is restricted or prohibited to safeguard individuals and communities, including categories like harassment, exploitation, and self-harm.

Learn more about Content Moderation in STUDIO

Guidelines for Using Stock and Personal Avatars in Videos
How does Synthesia moderate content? Learn how Synthesia combines automated tools and human review to moderate content fairly and consistently.
Guide to Content Moderation Learn why and how Synthesia moderates video content, the difference between prohibited and restricted topics, and how to appeal a rejection.
Content Moderation Appeals
Why does content approval change over time? Learn why a previously approved Synthesia video might be rejected later, even without any changes to the script or avatar.
Why was my AI generated asset blocked? What to do when a prompt or generation has been blocked when using one of our AI features such as video generation with Veo 3 in Synthesia.
How does Script Remediation Guidance work in Synthesia? Script Remediation Guidance gives you proactive feedback on your script before you generate your video, helping you spot anything that may be worth reviewing before generating your video.
Understanding Synthesia's Manual Review Process Learn how Synthesia's content moderation process works, combining automated systems with human review to ensure safe and responsible video creation. Understand review timelines, appeal options, and best practices.

Frequently asked moderation questions.

Content Moderation FAQs Find answers to common questions about Synthesia's content moderation policies, appeals, and avatar restrictions.
Why is my video taking a while to generate? Find out why your Synthesia video may take longer to generate. Learn what to do if generation stalls or your video is under moderation review.
How do I resolve a rejected video? Learn what to do if your Synthesia video is rejected, including how to review the notice, fix your content, and appeal the decision.
Why can't I use stock avatars for my content?

Resources to help build effective and compliant content in Synthesia