Account & Billing | Synthesia Knowledge Base
Account & Billing
Manage your subscription, usage, permissions, and billing details in one place.
By Jess1 author15 articles
Account Settings
Learn more about your account control, credentials, profile info & notifications
- Why can't I access my Synthesia account? Learn how to resolve Synthesia account access issues, including password problems, invalid subscriptions, and SSO sign-in.
- Why have I not received a reset password link? Learn what to do if a Synthesia password reset email has not arrived in your inbox.
- How do I manage my Synthesia password? Learn how to create a secure password, reset it if needed, and troubleshoot login issues with your Synthesia account.
- How do I use the user settings in Synthesia? Learn what you can manage in your Synthesia user settings, including your profile, password, email, and API access.
- How do I change my Synthesia email notification settings? Learn how to manage your Synthesia email notification preferences, including video, avatar, and workspace alerts.
- How do I change my Synthesia account email address? Learn how to change your Synthesia account email address if you sign in with an email and password.
Billing & Subscription Management
Learn more about payments and upgrades
- Why is my payment to Synthesia unsuccessful? Find out why your payment to Synthesia may have failed and the steps you can take to resolve it.
- How do I manage my Synthesia plan and billing? Learn how to upgrade, downgrade, cancel, or change the billing frequency of your Synthesia plan.
- What is Synthesia's refund and billing policy? Learn about Synthesia's refund and billing policy, including subscription cancellations, discounts, and license charges.
Plans, Pricing & Licenses
Learn more about our pricing and the plans available on Synthesia
Credits Usage
Learn how credits work and how they’re consumed in Synthesia
- How do I check my credit balance in Synthesia? Learn how to check your credit balance in Synthesia and understand the usage alerts that appear as you approach your plan limit.
- What happens when I delete a video? Learn what happens when you delete a video, including the 30-day trash period and how deletion affects your credits.
- What are credits, and how do they work for Enterprise customers in Synthesia? Learn how credits work for Synthesia Enterprise customers, including allocation, workspace limits, and usage tracking.
- How does Synthesia credit consumption work for video edits? Learn how editing your script, avatar, or voice changes the credits your video consumes when you regenerate it.
- What are credits, and how do they work on self-serve plans? Learn how credits work on Synthesia self-serve plans, including monthly and annual balances and what actions use credits.