Get Help | Synthesia Knowledge Base

Get Help

Find solutions to common issues and get guidance to keep your video creation process running smoothly.

By Meg1 author11 articles

How can I contact Synthesia? Find out how to contact Synthesia's support, sales, customer success, moderation, recruitment, or security teams.
What is Synthesia? Synthesia is an AI video platform that turns text into polished videos with avatars, voices, and translation.

How do I check Synthesia's platform status? Learn how to check Synthesia's platform status and subscribe to real-time updates for outages and incidents.
What are the requirements for Synthesia?
Can I use Synthesia on a mobile device? Learn what features are available when you use Synthesia on a mobile browser, and what requires a desktop.

Learn common troubleshooting techniques.

How do I clear my browser's cache? Learn how to clear your browser's cache in Chrome and Microsoft Edge to improve Synthesia performance and fix common issues.
How do I fix the "Convert video to template" message? This message appears when your video includes API variables, which are only compatible with templates.
How do I fix the "Something went wrong" error message? Learn how to fix the "Something went wrong" error in Synthesia with a quick browser cache and refresh fix.
Why have I not received my free demo video? Learn why a free demo video may not arrive and what to do if it was rejected during content moderation.
Why can't I use a certain voice in Synthesia? Find out which Synthesia voices have been removed and learn how to manually replace a voice in your video.
How do I troubleshoot browser issues in Synthesia? Learn how to use the Synthesia browser clean-up tool to fix common issues, and what to do if the reset does not resolve your problem.