# Get Help

Find solutions to common issues and get guidance to keep your video creation process running smoothly.

By Meg1 author11 articles

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## Common Queries
- [How can I contact Synthesia?](https://help.synthesia.io/en/articles/7182166-how-can-i-contact-synthesia) Find out how to contact Synthesia's support, sales, customer success, moderation, recruitment, or security teams.
- [What is Synthesia?](https://help.synthesia.io/en/articles/9994493-what-is-synthesia) Synthesia is an AI video platform that turns text into polished videos with avatars, voices, and translation.

## Platform Status & Requirements
- [How do I check Synthesia's platform status?](https://help.synthesia.io/en/articles/6609258-how-do-i-check-synthesia-s-platform-status) Learn how to check Synthesia's platform status and subscribe to real-time updates for outages and incidents.
- [What are the requirements for Synthesia?](https://help.synthesia.io/en/articles/8495742-what-are-the-requirements-for-synthesia)
- [Can I use Synthesia on a mobile device?](https://help.synthesia.io/en/articles/14725864-can-i-use-synthesia-on-a-mobile-device) Learn what features are available when you use Synthesia on a mobile browser, and what requires a desktop.

## Troubleshooting
Learn common troubleshooting techniques.
- [How do I clear my browser's cache?](https://help.synthesia.io/en/articles/9859230-how-do-i-clear-my-browser-s-cache) Learn how to clear your browser's cache in Chrome and Microsoft Edge to improve Synthesia performance and fix common issues.
- [How do I fix the "Convert video to template" message?](https://help.synthesia.io/en/articles/10113083-how-do-i-fix-the-convert-video-to-template-message) This message appears when your video includes API variables, which are only compatible with templates.
- [How do I fix the "Something went wrong" error message?](https://help.synthesia.io/en/articles/10113079-how-do-i-fix-the-something-went-wrong-error-message) Learn how to fix the "Something went wrong" error in Synthesia with a quick browser cache and refresh fix.
- [Why have I not received my free demo video?](https://help.synthesia.io/en/articles/9483461-why-have-i-not-received-my-free-demo-video) Learn why a free demo video may not arrive and what to do if it was rejected during content moderation.
- [Why can't I use a certain voice in Synthesia?](https://help.synthesia.io/en/articles/9805246-why-can-t-i-use-a-certain-voice-in-synthesia) Find out which Synthesia voices have been removed and learn how to manually replace a voice in your video.
- [How do I troubleshoot browser issues in Synthesia?](https://help.synthesia.io/en/articles/11163958-how-do-i-troubleshoot-browser-issues-in-synthesia) Learn how to use the Synthesia browser clean-up tool to fix common issues, and what to do if the reset does not resolve your problem.