# Subprocessors [Synthesia Legal Hub](/content/legal/index.html) Policies Subprocessors Last updated April 7, 2026 ## Third Party Sub-processors Synthesia uses the third party entities below (each, a “sub-processor”) to process personal data on behalf of Synthesia Customers and in accordance with contract terms between Synthesia and the sub-processor. You can [sign-up here](/content/sub-processor-newsletter/index.html) to receive email notifications when we add new sub-processors. ### Synthesia Affiliates Depending on the geographic location of a Customer or their Authorized Users, and the nature of the Services provided, Synthesia may engage the following Affiliates, as Sub-processors, to deliver some or all of the Services provided to a Customer: #### 1. Name: **Synthesia Inc.** Address: 874 Walker Road, Suite C, City of Dover, DE 19904, United States Contact person’s name, position and contact details: Sasa Markota, Legal Counsel & DPO, dpo@synthesia.io Description of processing: Subsidiary engaging employees for various roles involved in the delivery of the SaaS to the customer. #### 2. Name: **Synthesia B.V.** Address: Grote Bickersstraat 74, 1013 KS Amsterdam, Netherlands Contact person’s name, position and contact details: Sasa Markota, Legal Counsel & DPO, dpo@synthesia.io Description of processing: Subsidiary engaging employees for various roles involved in the delivery of the SaaS to the customer. #### 3. Name: **Synthesia GmbH** Address: Pacellistraße 8, 80333 München, Germany Contact person’s name, position and contact details: Sasa Markota, Legal Counsel & DPO, dpo@synthesia.io Description of processing: Subsidiary engaging employees for various roles involved in the delivery of the SaaS to the customer. #### 4. Name: **Synthesia ApS** Address: Vesterbrogade 149, bygning 4, 1.tv, 1620 København V. Denmark Contact person’s name, position and contact details: Sasa Markota, Legal Counsel & DPO, dpo@synthesia.io Description of processing: Subsidiary engaging employees for various roles involved in the delivery of the SaaS to the customer. ### Infrastructure Sub-processors Synthesia may use the following Sub-processors to host Customer Data or provide other infrastructure that helps with delivery of our Services: #### 1. Name: **Amazon Web Services EMEA SARL** Address: 38 Avenue John F. Kennedy, L-1855, Luxembourg Contact person’s name, position and contact details: Laura Wainwright, AWS account manager lauwai@amazon.com Description of processing: Web hosting, data storage and compute for video processing services. Scripts, audio, and video data is stored and transmitted for the purpose of video creation. #### 2. Name: **MongoDB Limited** Address: Building Two, Number One Ballsbridge, Dublin 4, Ballsbridge, Dublin, Ireland Contact person’s name, position and contact details: MongoDB’s DPO at privacy@mongodb.com Description of processing: Structuring and storing production data #### 3. Name: **Mux Inc.** Address: 1182 Market St. Suite 425 San Francisco, CA 94102, United States Contact person’s name, position and contact details: Mrs. Becca Axvig – becca@mux.com, Head of People Description of processing: Video content delivery network #### 4. Name: **StackOne Technologies Ltd** Address: 2 Communications Road, Newbury, Berkshire, England, RG19 6AB Contact person’s name, position and contact details: Trust Keith LTD, dpo@stackone.com Description of processing: Processing of data from customer-enabled third party integrations. #### 5. Name: **Modal Labs, Inc.** Address: 584 Broadway, New York, New York 10012 Contact person’s name, position and contact details: support@modal.com Description of processing: Compute for video processing services, including the processing of audio and video data for the purpose of video creation. ### Script Processing Sub-processors Synthesia may use the following Sub-processors to perform other Services functions that involve processing of the scripts uploaded by the Customer: #### 1. Name: **Google Cloud EMEA Limited** Address: 70 Sir John Rogerson’s Quay, Dublin 2, Ireland Contact person’s name, position and contact details: Emil Ochotta, Data Protection Officer, https://support.google.com/cloud/contact/dpo Description of processing: text-to-speech conversion, speech-to-text conversion, machine translation of scripts to different languages, other content processing #### 2. Name: **IBM United Kingdom Limited** Address: PO Box 41 North Harbour, Portsmouth, PO6 3AU, United Kingdom Contact person’s name, position and contact details: chiefprivacyoffice@ca.ibm.com Description of processing: Text-to-speech conversion #### 3. Name: **CoeFont Co.,Ltd.** Address: Ark Mori Building, 36th Floor, 1-12-32 Akasaka, Minato-ku, Tokyo,107-6063 Contact person’s name, position and contact details: contacts@yellston.com Description of processing: Text-to-speech conversion #### 4. Name: **WellSaid Labs Inc.** Address: 2157 N Northlake Way, Ste 110, Seattle, WA, 98103-9184, United States Contact person’s name, position and contact details: Marta Mueller, Customer Success Manager, marta@wellsaidlabs.com Description of processing: Text-to-speech conversion #### 5. Name: **Microsoft Ireland Operations Limited** Address: South County Business Park Leopardstown, Dublin 18, D18 P521, Ireland Contact person’s name, position and contact details: Contact web form available here https://www.microsoft.com/en-us/concern/privacy or via physical address Description of processing: Content moderation, text-to-speech, speech-to-text conversion, and voice cloning. #### 6. Name: **Eleven Labs Inc.** Address: 169 Madison Ave #2484 New York, NY 10016, United States Contact person’s name, position and contact details: Carles Reina, carles@elevenlabs.io Description of processing: Text-to-speech conversion, voice cloning #### 7. Name: **DeepL SE** Address: Maarweg 165, 50825 Cologne, Germany Contact person’s name, position and contact details: DeepL's external corporate Data Protection Officer, Dr. Christian Lenz, can be contacted at the following address: dhpg IT-Services GmbH, Bunsenstr. 10a, 51647 Gummersbach, via email to datenschutz(at)dhpg.de, or by telephone on +49 2261 8195 0. Description of processing: Machine translation of scripts to different languages #### 8. Name: **OpenAI OpCo, LLC** Address: 3180 18th St., San Francisco, CA 94110, United States Contact person’s name, position and contact details: Jason Kwon, General Counsel, legal@openai.com Description of processing: generating outputs from the inputs provided within the product or within the video, content moderation, text-to-speech conversion. Sub-processor will not use the data for any internal purpose including training of the LLM models ( [https://openai.com/policies/api-data-usage-policies](https://openai.com/policies/api-data-usage-policies)) #### 9. Name: **Cinder Technologies, Inc.** Address: 169 Madison Ave #2258, New York, NY 10016, United States Contact person’s name, position and contact details: Data Protection Officer, support@cndr.io Description of processing: content moderation. #### 10. Name: **Anthropic PBC** Address: 548 Market St, PMB 90375, San Francisco, CA 94104 Contact person’s name, position and contact details: dpo@anthropic.com. Description of processing: Generating outputs, including visuals, from the inputs provided within the product or within the video. ### Asset Processing Sub-processors Synthesia may use the following Sub-processors to perform other Services functions that involve processing of the other assets uploaded by the Customer: #### 1. Name: **UAB ConvertAPI** Address: Lauksargio g. 111, Vilnius LT-10105, Lithuania Contact person’s name, position and contact details: data-protection@convertapi.com Description of processing: Conversion of PowerPoint presentations uploaded by the customers into slides in STUDIO. No persistent storage is utilised. #### 2. Name: **Canva Austria GmbH** (formerly named **Kaleido AI GmbH**) Address: Ungargasse 37/BT1/3.3, 1030 Wien, Austria Contact person’s name, position and contact details: Michal Dzujka, Customer Success Manager, michal@kaleido.ai Description of processing: Video processing to prepare a custom avatar. Video data of a person is transmitted and stored for a time-limited period for the purpose of pre-processing video to create a custom avatar for the service. #### 3. Name: **Runway AI, Inc.** Address: 18 West 18th Street, 11th Floor, New York, NY 10011, USA Contact person’s name, position and contact details: Runway Legal, legal@runwayml.com Description of processing: Video generation based on an image prompt #### 4. Name: **Features & Labels, Inc.** Address: 6020 Adeline St, Oakland, CA 94608, United States Contact person’s name, position and contact details: support@fal.ai Description of processing: Processes text, audio, and video inputs via hosted generative AI models. #### 5. Name: **AssemblyAI, Inc.** Address: 2261 Market Street, #4577, San Francisco, CA, 94114 Contact person’s name, position and contact details: 226 Market Street, #4577, San Francisco, California 94114, support@assemblyai.com Description of processing: speech-to-text conversion #### 6. Name: **LiveKit Incorporated.** Address: 4285 Payne Avenue Suite 9154. San Jose, California, 95157, United States Contact person’s name, position and contact details: Data Protection Officer, privacy@livekit.io. Description of processing: Processing for voice-based, text-based, and other interactions for interactive videos. #### 7. Name: **ai-coustics GmbH** Address: Rosenthaler Str. 38/4, 10178 Berlin, Germany Contact person’s name, position and contact details: contact@ai-coustics.com. Description of processing: Pre-processing of the audio submissions for the quality improvement. #### 8. Name: **BFL GmbH** Address: Bertoldstrasse 48, 79098 Freiburg im Breisgau, Germany Contact person’s name, position and contact details: legal@blackforestlabs.ai Description of processing: Processes text, audio, and video inputs via hosted generative AI models. ### Other Sub-processors Synthesia may use the following Sub-processors to perform other Services functions that involve processing of the other data supplied by the Customer: #### 1. Name: **Intercom R&D Unlimited Company** Address: 2nd Floor, Stephen Court, 18-21 St. Stephen's Green, Dublin 2, Ireland Contact person’s name, position and contact details: Intercom Privacy Team, legal@intercom.io Description of processing: Support ticketing system and widget #### 2. Name: **Datadog, Inc.** Address: 620 8th Avenue, Floor 45, New York, NY 10018 Contact person’s name, position and contact details: privacy@datadoghq.com. Description of processing: Observability and error monitoring for the Services.