## Synthesia Status - Incident History

### 2026-07-21 - Video Generation Delays
- **Resolved** - This incident has been resolved. 
- **Investigating** - We're currently experiencing delays with video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have more information.

### 2026-07-16 - Login Issues
- **Resolved** - This incident has been resolved. Thank you for your patience! 
- **Update** - We are continuing to investigate the issue. 
- **Investigating** - We're currently experiencing an issue where login is unsuccessful, returning an error message. Our Engineering Teams are investigating the issue.

### 2026-07-14 - Slow loading times for shared Synthesia videos
- **Resolved** - This incident has now been resolved. 
- **Monitoring** - A fix has been implemented and we are monitoring the results. 
- **Investigating** - We are currently aware of an issue causing slow loading times for shared Synthesia videos.

### 2026-07-13 - Synthesia Loading Issues
- **Resolved** - This incident has been resolved. Thank you for your patience! 
- **Monitoring** - A fix has been implemented and we are monitoring results. 
- **Investigating** - We're currently aware of an issue affecting Synthesia loading after login.

### 2026-06-01 - Support Service Unavailable
- **Resolved** - Customer support service is back to normal, but minor delays in responses are expected until the backlog is cleared. 
- **Investigating** - We're currently experiencing a service disruption with our support platform.

### 2026-05-25 - Delayed Generation Delays
- **Resolved** - This incident has been resolved. 
- **Monitoring** - A fix has been implemented, and we are currently monitoring the results.

### 2026-05-08 - Video Generation Issues
- **Resolved** - This incident has been resolved. 
- **Monitoring** - A fix has been implemented and we are monitoring the results.

### 2026-05-06 - Video Generation Delays
- **Resolved** - Our Engineering teams have implemented a fix, and the issue has been resolved.

### 2026-04-29 - Video Generation Delays
- **Resolved** - This incident has been resolved. 
- **Investigating** - We’re currently seeing higher-than-usual demand, which may lead to longer video generation times.

### 2026-04-24 - Video Generation Delays
- **Resolved** - This incident has now been resolved. 
- **Monitoring** - The incident is now stable, and video generation times are improving.

### 2026-04-16 - Synthesia Loading Issues
- **Resolved** - This incident has been resolved. 
- **Update** - We can confirm we have resolved the issues with accessing the platform.

### 2026-04-08 - Video Generation & Performance Issues
- **Resolved** - This incident has now been resolved. 
- **Monitoring** - A fix has been implemented and we are monitoring the results.

### 2026-04-02 - Watch page and Share player failing to display for Interactive videos
- **Resolved** - This incident has been resolved. 
- **Investigating** - We're currently experiencing an issue where the Watch page is failing to display.

### 2026-03-27 - Video Generation Delays
- **Resolved** - This incident has been resolved. 
- **Monitoring** - A fix has been implemented, and we are monitoring the results.

### 2026-03-19 - Video Generation Delays
- **Resolved** - This incident has been resolved. 
- **Monitoring** - A fix has been implemented.

### 2026-03-09 - Video Generation Outage
- **Resolved** - A fix has been implemented, and the issue has now been resolved.

### 2026-02-04 - Issue previewing and generating speech with a subset of voices
- **Resolved** - This incident has been resolved. 
- **Investigating** - We're currently experiencing issues previewing and generating speech with certain voices.

### 2026-01-28 - Video Generation Outage
- **Resolved** - This incident has been resolved.

### 2026-01-26 - Editor and interactive share player failing to load
- **Resolved** - This incident has been resolved.

### 2026-01-20 - App failing to load
- **Resolved** - Our Engineering Teams have now released a fix, and the issue has been resolved.

### 2025-11-18 - New User Sign-In Failure
- **Resolved** - This incident has been resolved.

### 2025-09-05 - Videos failing to display inside the editor
- **Resolved** - Our Engineering Teams have released a fix.

### 2025-07-08 - Login Issues
- **Resolved** - Our Engineering Teams have identified the issue impacting a very small number of accounts.

### 2025-06-12 - Issues Opening Videos in Editor
- **Resolved** - This incident has been resolved. Thank you for your patience!

### 2025-05-12 - Slow Performance Issues
- **Resolved** - This issue has now been resolved.