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Synthesia Status - Incident History
Video Generation Delays
Date: Jul 21, 19:09 UTC
Status: Resolved - This incident has been resolved.
Date: Jul 21, 16:21 UTC
Status: Investigating - We're currently experiencing delays with video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have more information.
Login Issues
Date: Jul 16, 10:24 UTC
Status: Resolved - This incident has been resolved. Thank you for your patience!
Date: Jul 16, 10:00 UTC
Status: Update - We are continuing to investigate the issue.
Date: Jul 16, 08:27 UTC
Status: Investigating - We're currently experiencing an issue where login is unsuccessful, returning an error message. Our Engineering Teams are investigating the issue, and we will update as soon as we have more information.
Slow loading times for shared Synthesia videos
Date: Jul 14, 18:13 UTC
Status: Resolved - This incident has now been resolved.
Date: Jul 14, 18:11 UTC
Status: Monitoring - A fix has been implemented and we are monitoring the results.
Date: Jul 14, 17:58 UTC
Status: Investigating - We are currently aware of an issue causing slow loading times for shared Synthesia videos. Our engineering team is investigating the matter and we will provide updates as soon as more information becomes available.
Synthesia Loading Issues
Date: Jul 13, 16:42 UTC
Status: Resolved - This incident has been resolved. Thank you for your patience!
Date: Jul 13, 16:22 UTC
Status: Monitoring - A fix has been implemented and we are monitoring results.
Date: Jul 13, 15:56 UTC
Status: Investigating - We're currently aware of an issue affecting Synthesia loading after login.
Support Service Unavailable
Date: Jun 1, 13:14 UTC
Status: Resolved - Customer support service is back to normal, but minor delays in responses are expected until the backlog is cleared.
Date: Jun 1, 09:59 UTC
Status: Investigating - We're currently experiencing a service disruption with our support platform.
Delayed Generation Delays
Date: May 25, 19:01 UTC
Status: Resolved - This incident has been resolved.
Date: May 25, 16:26 UTC
Status: Update - A fix has been implemented, and we are currently monitoring the results.
Date: May 25, 15:21 UTC
Status: Investigating - Currently investigating delays on video generations.
Video Generation Issues
Date: May 8, 08:37 UTC
Status: Resolved - This incident has been resolved.
Date: May 8, 07:10 UTC
Status: Investigating - We're currently aware of issues impacting video generation, resulting in longer than normal generation times.
Video Generation Delays
Date: Apr 29, 07:51 UTC
Status: Resolved - This incident has been resolved.
Date: Apr 28, 16:56 UTC
Status: Investigating - We’re currently seeing higher-than-usual demand, which may lead to longer video generation times.
Editor and interactive share player failing to load
Date: Jan 26, 16:12 UTC
Status: Resolved - This incident has been resolved.
Date: Jan 26, 14:19 UTC
Status: Investigating - We're currently aware of an issue impacting several areas of the platform.
App failing to load
Date: Jan 20, 11:57 UTC
Status: Resolved - Our Engineering Teams have now released a fix, and the issue has been resolved.
Date: Jan 20, 11:39 UTC
Status: Investigating - We're currently aware of an issue resulting in the app failing to load from some users.
New User Sign-In Failure
Date: Nov 18, 21:47 UTC
Status: Resolved - This incident has been resolved.
Date: Nov 17, 23:38 UTC
Status: Monitoring - A fix has been implemented and we are monitoring the results.
Videos failing to display inside the editor
Date: Sep 5, 10:59 UTC
Status: Resolved - Our Engineering Teams have now released a fix, and videos are displaying again inside the editor.
Date: Sep 5, 10:47 UTC
Status: Investigating - We're currently experiencing an issue where videos are failing to display while inside the editor.
Login Issues
Date: Jul 8, 15:12 UTC
Status: Resolved - Our Engineering Teams have now identified the issue.
Date: Jul 8, 14:23 UTC
Status: Investigating - We're currently experiencing an issue where login is unsuccessful for some accounts.
Issues Opening Videos in Editor
Date: Jun 12, 17:05 UTC
Status: Resolved - This incident has been resolved.
Date: Jun 12, 16:58 UTC
Status: Investigating - We're currently experiencing issues impacting opening videos in the editor.
Slow Performance Issues
Date: May 12, 15:52 UTC
Status: Resolved - This issue has now been resolved.
Date: May 12, 12:47 UTC
Status: Investigating - We're currently aware of issues impacting performance of editor and video generation.