# Synthesia Status - Incident History ## Video Generation Delays **Date:** Jul 21, 19:09 UTC **Status:** Resolved - This incident has been resolved. **Date:** Jul 21, 16:21 UTC **Status:** Investigating - We're currently experiencing delays with video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have more information. [Incident Link](https://status.synthesia.io/incidents/k1x6v59pjbsf) --- ## Login Issues **Date:** Jul 16, 10:24 UTC **Status:** Resolved - This incident has been resolved. Thank you for your patience! **Date:** Jul 16, 10:00 UTC **Status:** Update - We are continuing to investigate the issue. **Date:** Jul 16, 08:27 UTC **Status:** Investigating - We're currently experiencing an issue where login is unsuccessful, returning an error message. Our Engineering Teams are investigating the issue, and we will update as soon as we have more information. [Incident Link](https://status.synthesia.io/incidents/qmdlhv2z5g3f) --- ## Slow loading times for shared Synthesia videos **Date:** Jul 14, 18:13 UTC **Status:** Resolved - This incident has now been resolved. **Date:** Jul 14, 18:11 UTC **Status:** Monitoring - A fix has been implemented and we are monitoring the results. **Date:** Jul 14, 17:58 UTC **Status:** Investigating - We are currently aware of an issue causing slow loading times for shared Synthesia videos. Our engineering team is investigating the matter and we will provide updates as soon as more information becomes available. [Incident Link](https://status.synthesia.io/incidents/q0l1q8y2b7lt) --- ## Synthesia Loading Issues **Date:** Jul 13, 16:42 UTC **Status:** Resolved - This incident has been resolved. Thank you for your patience! **Date:** Jul 13, 16:22 UTC **Status:** Monitoring - A fix has been implemented and we are monitoring results. **Date:** Jul 13, 15:56 UTC **Status:** Investigating - We're currently aware of an issue affecting Synthesia loading after login. [Incident Link](https://status.synthesia.io/incidents/6ybq5lbqwj37) --- ## Support Service Unavailable **Date:** Jun 1, 13:14 UTC **Status:** Resolved - Customer support service is back to normal, but minor delays in responses are expected until the backlog is cleared. **Date:** Jun 1, 09:59 UTC **Status:** Investigating - We're currently experiencing a service disruption with our support platform. [Incident Link](https://status.synthesia.io/incidents/gtbjg0l7ncsq) --- ## Delayed Generation Delays **Date:** May 25, 19:01 UTC **Status:** Resolved - This incident has been resolved. **Date:** May 25, 16:26 UTC **Status:** Update - A fix has been implemented, and we are currently monitoring the results. **Date:** May 25, 15:21 UTC **Status:** Investigating - Currently investigating delays on video generations. [Incident Link](https://status.synthesia.io/incidents/0hw6lpndn794) --- ## Video Generation Issues **Date:** May 8, 08:37 UTC **Status:** Resolved - This incident has been resolved. **Date:** May 8, 07:10 UTC **Status:** Investigating - We're currently aware of issues impacting video generation, resulting in longer than normal generation times. [Incident Link](https://status.synthesia.io/incidents/vscqgs0127yv) --- ## Video Generation Delays **Date:** Apr 29, 07:51 UTC **Status:** Resolved - This incident has been resolved. **Date:** Apr 28, 16:56 UTC **Status:** Investigating - We’re currently seeing higher-than-usual demand, which may lead to longer video generation times. [Incident Link](https://status.synthesia.io/incidents/tjywmrp84hhj) --- ## Editor and interactive share player failing to load **Date:** Jan 26, 16:12 UTC **Status:** Resolved - This incident has been resolved. **Date:** Jan 26, 14:19 UTC **Status:** Investigating - We're currently aware of an issue impacting several areas of the platform. [Incident Link](https://status.synthesia.io/incidents/j9swnsktnsnj) --- ## App failing to load **Date:** Jan 20, 11:57 UTC **Status:** Resolved - Our Engineering Teams have now released a fix, and the issue has been resolved. **Date:** Jan 20, 11:39 UTC **Status:** Investigating - We're currently aware of an issue resulting in the app failing to load from some users. [Incident Link](https://status.synthesia.io/incidents/z9tgwjs08ch5) --- ## New User Sign-In Failure **Date:** Nov 18, 21:47 UTC **Status:** Resolved - This incident has been resolved. **Date:** Nov 17, 23:38 UTC **Status:** Monitoring - A fix has been implemented and we are monitoring the results. [Incident Link](https://status.synthesia.io/incidents/rpy7jv1yjs4s) --- ## Videos failing to display inside the editor **Date:** Sep 5, 10:59 UTC **Status:** Resolved - Our Engineering Teams have now released a fix, and videos are displaying again inside the editor. **Date:** Sep 5, 10:47 UTC **Status:** Investigating - We're currently experiencing an issue where videos are failing to display while inside the editor. [Incident Link](https://status.synthesia.io/incidents/c8m4dyk8bz76) --- ## Login Issues **Date:** Jul 8, 15:12 UTC **Status:** Resolved - Our Engineering Teams have now identified the issue. **Date:** Jul 8, 14:23 UTC **Status:** Investigating - We're currently experiencing an issue where login is unsuccessful for some accounts. [Incident Link](https://status.synthesia.io/incidents/wff5g6l2sr2r) --- ## Issues Opening Videos in Editor **Date:** Jun 12, 17:05 UTC **Status:** Resolved - This incident has been resolved. **Date:** Jun 12, 16:58 UTC **Status:** Investigating - We're currently experiencing issues impacting opening videos in the editor. [Incident Link](https://status.synthesia.io/incidents/8b7yrwvqhk4x) --- ## Slow Performance Issues **Date:** May 12, 15:52 UTC **Status:** Resolved - This issue has now been resolved. **Date:** May 12, 12:47 UTC **Status:** Investigating - We're currently aware of issues impacting performance of editor and video generation. [Incident Link](https://status.synthesia.io/incidents/4mnz082hccpb)