Synthesia Status - Incident History

Incident History

July 2026

Video Generation Delays
This incident has been resolved.
Jul 21, 16:21 19:09 UTC

Slow loading times for shared Synthesia videos
This incident has now been resolved.
Jul 14, 17:58 18:13 UTC

June 2026

Support Service Unavailable
Customer support service is back to normal, but minor delays in responses are expected until the backlog is cleared. Appreciate your understanding.
Jun 1, 09:59 13:14 UTC

May 2026

Delayed Generation Delays
This incident has been resolved.
May 25, 14:40 19:01 UTC

Video Generation Issues
This incident has been resolved.
May 8, 07:10 08:37 UTC

Video Generation Delays
Our Engineering teams have now implemented a fix, and the issue has been resolved. All videos containing Express-2 avatars should be back to normal generation times.
May 6, 16:43 19:09 UTC