#### Incident History

#### July 2026

[Video Generation Delays](https://status.synthesia.io/incidents/k1x6v59pjbsf)  
This incident has been resolved.  
Jul 21, 16:21  19:09 UTC

[Login Issues](https://status.synthesia.io/incidents/qmdlhv2z5g3f)  
This incident has been resolved. Thank you for your patience!  
Jul 16, 08:27  10:24 UTC

[Slow loading times for shared Synthesia videos](https://status.synthesia.io/incidents/q0l1q8y2b7lt)  
This incident has now been resolved.  
Jul 14, 17:58  18:13 UTC

#### June 2026

[Support Service Unavailable](https://status.synthesia.io/incidents/gtbjg0l7ncsq)  
Customer support service is back to normal, but minor delays in responses are expected until the backlog is cleared. Appreciate your understanding.  
Jun 1, 09:59  13:14 UTC

#### May 2026

[Delayed Generation Delays](https://status.synthesia.io/incidents/0hw6lpndn794)  
This incident has been resolved.  
May 25, 14:40  19:01 UTC

[Video Generation Issues](https://status.synthesia.io/incidents/vscqgs0127yv)  
This incident has been resolved.  
May 8, 07:10  08:37 UTC

[Video Generation Delays](https://status.synthesia.io/incidents/q10qx6xqvpqs)  
Our Engineering teams have now implemented a fix, and the issue has been resolved. All videos containing Express-2 avatars should be back to normal generation times.  
May 6, 16:43  19:09 UTC