help/
277 pages · Updated July 25, 2026
Pages
- Synthesia Knowledge Base
- Synthesia Knowledge Base
- How do I check Synthesia's platform status? | Synthesia Knowledge Base
- Platform Status & Requirements | Synthesia Knowledge Base
- How do I view quiz analytics in Synthesia? | Synthesia Knowledge Base
- What is the Synthesia Learner Portal? | Synthesia Knowledge Base
- Analytics & Optimization | Synthesia Knowledge Base
- Build Interactive Video Experiences | Synthesia Knowledge Base
- How do I fix the "Convert video to template" message? | Synthesia Knowledge Base
- How do I create motion graphics? | Synthesia Knowledge Base
- Synthesia Knowledge Base
- Get Help | Synthesia Knowledge Base
- Can I use Synthesia on a mobile device? | Synthesia Knowledge Base
- How do I add interactive questions to my Synthesia videos? | Synthesia Knowledge Base
- What are the requirements for Synthesia? | Synthesia Knowledge Base
- How can FOCA improve my videos? | Synthesia Knowledge Base
- What is FOCA? | Synthesia Knowledge Base
- How do I lock and tidy assets in a scene? | Synthesia Knowledge Base
- Video Quality & Best Practices | Synthesia Knowledge Base
- How do I add transitions between scenes? | Synthesia Knowledge Base
- How do I zoom in on the video canvas? | Synthesia Knowledge Base
- How do I use pause and play to skip part of an uploaded video in Synthesia? | Synthesia Knowledge Base
- How can I edit elements at a specific point in time in my video? | Synthesia Knowledge Base
- How do I select and group assets on a scene? | Synthesia Knowledge Base
- How do I edit video asset timing in Synthesia? | Synthesia Knowledge Base
- How do I use the Media Library? | Synthesia Knowledge Base
- Animation & Timing Controls | Synthesia Knowledge Base
- Personalization & Automation | Synthesia Knowledge Base
- How do I read roleplay feedback? | Synthesia Knowledge Base
- What are Roleplay Session scene types? | Synthesia Knowledge Base
- What are Roleplay Sessions? | Synthesia Knowledge Base
- How can I view and understand video analytics in Synthesia? | Synthesia Knowledge Base
- Advanced Publishing & Distribution | Synthesia Knowledge Base
- How do I track learner performance? | Synthesia Knowledge Base
- How do I configure notifications for learners? | Synthesia Knowledge Base
- How do I assign Roleplay Sessions to learners? | Synthesia Knowledge Base
- How do I use entry/exit animations in my video? | Synthesia Knowledge Base
- How do I add interactivity to a Synthesia video? | Synthesia Knowledge Base
- How do I add and resize text in Synthesia? | Synthesia Knowledge Base
- How do I customize my share page? | Synthesia Knowledge Base
- How do I create a video using Assistant? | Synthesia Knowledge Base
- How do I edit with AI in Synthesia? | Synthesia Knowledge Base
- How do I add an effect to my video? | Synthesia Knowledge Base
- AI Creation Tools | Synthesia Knowledge Base
- How do I add password protection to my published videos? | Synthesia Knowledge Base
- How do I clear my browser's cache? | Synthesia Knowledge Base
- How does Synthesia credit consumption work for video edits? | Synthesia Knowledge Base
- Troubleshooting | Synthesia Knowledge Base
- What happens when I delete a video? | Synthesia Knowledge Base
- Why is my payment to Synthesia unsuccessful? | Synthesia Knowledge Base
- Synthesia Knowledge Base
- Billing & Subscription Management | Synthesia Knowledge Base
- Synthesia Knowledge Base
- How do I access version history for my video? | Synthesia Knowledge Base
- Versioning & Lifecycle Control | Synthesia Knowledge Base
- How do I download my Synthesia video? | Synthesia Knowledge Base
- Share & Download | Synthesia Knowledge Base
- How do I fix the "You don't have enough credits to generate the video" message? | Synthesia Knowledge Base
- How do I preview my video before generating it? | Synthesia Knowledge Base
- How do I save my Synthesia video edits? | Synthesia Knowledge Base
- Preview & Generate | Synthesia Knowledge Base
- How do I move a video? | Synthesia Knowledge Base
- How do I duplicate my video? | Synthesia Knowledge Base
- How do captions work in Synthesia? | Synthesia Knowledge Base
- Manage Your Video | Synthesia Knowledge Base
- What’s the difference between Canvas, Storyboard, and Timeline view? | Synthesia Knowledge Base
- How do I use the Timeline in Synthesia? | Synthesia Knowledge Base
- How do I change the aspect ratio of my video in Synthesia? | Synthesia Knowledge Base
- How do I create chapters in my Synthesia video? | Synthesia Knowledge Base
- How do I start using Synthesia? | Synthesia Knowledge Base
- Getting Started | Synthesia Knowledge Base
- How do I import PowerPoint slides into Synthesia? | Synthesia Knowledge Base
- Get Help | Synthesia Knowledge Base
- Roleplay Sessions | Synthesia Knowledge Base
- Measure Performance | Synthesia Knowledge Base
- Publish & Scale | Synthesia Knowledge Base
- Work with AI | Synthesia Knowledge Base
- How do I create a Personal Avatar from a photo? | Synthesia Knowledge Base
- How do I invite a Guest to my Synthesia video? | Synthesia Knowledge Base
- Collaboration | Synthesia Knowledge Base
- Understanding Synthesia's Manual Review Process | Synthesia Knowledge Base
- Why does content approval change over time? | Synthesia Knowledge Base
- How do I remove a Guest from my Synthesia Workspace? | Synthesia Knowledge Base
- Why can't I use stock avatars for my content? | Synthesia Knowledge Base
- How do I add a variable to a video? | Synthesia Knowledge Base
- Plans, Pricing & Licenses | Synthesia Knowledge Base
- How do I use the AI Playground in Synthesia? | Synthesia Knowledge Base
- What are credits, and how do they work on self-serve plans? | Synthesia Knowledge Base
- How can I generate custom video and image assets in Synthesia? | Synthesia Knowledge Base
- How do I check my credit balance in Synthesia? | Synthesia Knowledge Base
- How do I generate AI images in Synthesia? | Synthesia Knowledge Base
- Credits Usage | Synthesia Knowledge Base
- How do I use XLIFF files to translate my video scripts? | Synthesia Knowledge Base
- What is Synthesia's refund and billing policy? | Synthesia Knowledge Base
- What is Synthesia? | Synthesia Knowledge Base
- Synthesia Knowledge Base
- How do I use pronunciation in Synthesia? | Synthesia Knowledge Base
- How can I contact Synthesia? | Synthesia Knowledge Base
- How do I create a Studio Express-1 avatar? | Synthesia Knowledge Base
- How do I translate a video? | Synthesia Knowledge Base
- How do I fix the "Something went wrong" error message? | Synthesia Knowledge Base
- Why can't I use a certain voice in Synthesia? | Synthesia Knowledge Base
- How do I complete a Roleplay Session? | Synthesia Knowledge Base
- How do I add media to my video? | Synthesia Knowledge Base
- Media & Visual Editing | Synthesia Knowledge Base
- Improve Video Quality | Synthesia Knowledge Base
- How do I manage scenes in Synthesia? | Synthesia Knowledge Base
- Synthesia Knowledge Base
- How do I use the Glossary in Synthesia? | Synthesia Knowledge Base
- How do I use the AI Screen Recorder? | Synthesia Knowledge Base
- How do I upload Lottie animations? | Synthesia Knowledge Base
- How do I fix the "you don't have permissions for avatars" error? | Synthesia Knowledge Base
- How do I update translations after editing a video? | Synthesia Knowledge Base
- How do I make personalized and dubbed videos in Excel with the Synthesia Add-in? | Synthesia Knowledge Base
- How do I share a single language version of a video independently? | Synthesia Knowledge Base
- How do I enable video duplication for my video? | Synthesia Knowledge Base
- Translate & Localize | Synthesia Knowledge Base
- How do I fix video generation errors? | Synthesia Knowledge Base
- Why have I not received my free demo video? | Synthesia Knowledge Base
- How do I generate my video in Synthesia? | Synthesia Knowledge Base
- Synthesia Knowledge Base
- How do I share my Synthesia video? | Synthesia Knowledge Base
- How do I use Spaces? | Synthesia Knowledge Base
- What happens when an avatar or voice is retired? | Synthesia Knowledge Base
- What is the time frame to complete a deletion request? | Synthesia Knowledge Base
- Customize Avatar Camera, Style & Behaviour | Synthesia Knowledge Base
- How do I make two avatars dialogue together in a scene? | Synthesia Knowledge Base
- How do I switch camera angles on my avatar using Swap Shot? | Synthesia Knowledge Base
- How do I create Avatar B-roll clips in Synthesia? | Synthesia Knowledge Base
- How can I change my script to make my Expressive Avatar sound and look more expressive? | Synthesia Knowledge Base
- How do I use my voice clone in a video? | Synthesia Knowledge Base
- Design Avatar Scenes | Synthesia Knowledge Base
- Create & Control Custom Voices | Synthesia Knowledge Base
- How do I use personal avatar requests in Synthesia? | Synthesia Knowledge Base
- How do I create my personal avatar from a video? | Synthesia Knowledge Base
- How do I preview voices and download audio clips? | Synthesia Knowledge Base
- What voice options does Synthesia offer? | Synthesia Knowledge Base
- How do I change an Avatar's voice? | Synthesia Knowledge Base
- Which stock voices and languages are available in Synthesia? | Synthesia Knowledge Base
- What stock avatars are available in Synthesia? | Synthesia Knowledge Base
- Using Voices | Synthesia Knowledge Base
- How do I use an Avatar in Synthesia? | Synthesia Knowledge Base
- How do I check which Avatars are available on my plan? | Synthesia Knowledge Base
- Synthesia Knowledge Base
- Using Avatars | Synthesia Knowledge Base
- How do I publish a Roleplay Session? | Synthesia Knowledge Base
- How do I configure my roleplay and feedback scenes? | Synthesia Knowledge Base
- How do I create a Roleplay Session? | Synthesia Knowledge Base
- How do I export my video as a SCORM package? | Synthesia Knowledge Base
- How do I send a GIF thumbnail of my Synthesia video? | Synthesia Knowledge Base
- How do I use YouTube codes? | Synthesia Knowledge Base
- What's the difference between a license and a role? | Synthesia Knowledge Base
- How do I invite users to a workspace? | Synthesia Knowledge Base
- How do I join my company's workspace? | Synthesia Knowledge Base
- How do I check my Synthesia guest limit on my Synthesia Account? | Synthesia Knowledge Base
- How do I upgrade from a restricted license? | Synthesia Knowledge Base
- What happens to a Workspace member's content when their account is deleted? | Synthesia Knowledge Base
- Can I view a list of all members within my workspace? | Synthesia Knowledge Base
- How do I off-board a workspace member? | Synthesia Knowledge Base
- How can I remove someone from a single workspace in Synthesia? | Synthesia Knowledge Base
- Users, Roles & Permissions | Synthesia Knowledge Base
- How can I get insights on Workspace or Organization usage? | Synthesia Knowledge Base
- What is Content Search and how can I use it as an Organization Admin? | Synthesia Knowledge Base
- How do I search for content in Synthesia? | Synthesia Knowledge Base
- What are the Workspace Settings? | Synthesia Knowledge Base
- What are the Organization Settings? | Synthesia Knowledge Base
- Workspaces & Organization Fundamentals | Synthesia Knowledge Base
- Why can't I see my videos or folders in my workspace? | Synthesia Knowledge Base
- How do I move a video between Workspaces? | Synthesia Knowledge Base
- How do I manage folder sharing and permissions in Synthesia? | Synthesia Knowledge Base
- How do I move a generated template to another Synthesia Workspace? | Synthesia Knowledge Base
- How can I set a custom default template for my workspace? | Synthesia Knowledge Base
- How do I switch between workspaces? | Synthesia Knowledge Base
- How do I create a new Workspace? | Synthesia Knowledge Base
- How do I create folders in Synthesia? | Synthesia Knowledge Base
- How can I share Brand Kits and Templates across my organization? | Synthesia Knowledge Base
- How do I add learners to the learner portal? | Synthesia Knowledge Base
- How do I customize an Avatar? | Synthesia Knowledge Base
- How do I add and customize shapes in my video? | Synthesia Knowledge Base
- How do I change fonts and style text in Synthesia? | Synthesia Knowledge Base
- How do I use avatar outfits and backgrounds to make videos more engaging? | Synthesia Knowledge Base
- How can I enforce brand guidelines across my workspace's videos? | Synthesia Knowledge Base
- How do I create content with the legacy AI Video Assistant? | Synthesia Knowledge Base
- How do I create a new template in Synthesia? | Synthesia Knowledge Base
- Configure & Manage Your Workspace | Synthesia Knowledge Base
- How do I remove the Synthesia Watermark? | Synthesia Knowledge Base
- How do I use the Synthesia API? | Synthesia Knowledge Base
- How can I restrict access to videos using SSO? | Synthesia Knowledge Base
- How can I prevent self-serve subscriptions for SSO users in my organization? | Synthesia Knowledge Base
- How do I add allowed domains to my workspace? | Synthesia Knowledge Base
- How do I restrict invites to allowed domains on my workspace? | Synthesia Knowledge Base
- How can I restrict where videos from my workspace are distributed? | Synthesia Knowledge Base
- How can I disable social sharing on published video pages? | Synthesia Knowledge Base
- How do I manage my Synthesia plan and billing? | Synthesia Knowledge Base
- How do I change my Synthesia email notification settings? | Synthesia Knowledge Base
- How do I troubleshoot browser issues in Synthesia? | Synthesia Knowledge Base
- How do I use the user settings in Synthesia? | Synthesia Knowledge Base
- Account & Billing | Synthesia Knowledge Base
- Why can't I access my Synthesia account? | Synthesia Knowledge Base
- How do I use version history in Synthesia? | Synthesia Knowledge Base
- Impersonation | Synthesia Knowledge Base
- AI Dubbing: Content Best Practices | Synthesia Knowledge Base
- Synthesia Video Licensing | Synthesia Knowledge Base
- Child Safety | Synthesia Knowledge Base
- Content & Licensing Policies | Synthesia Knowledge Base
- Political Content | Synthesia Knowledge Base
- Content Moderation FAQs | Synthesia Knowledge Base
- How does Script Remediation Guidance work in Synthesia? | Synthesia Knowledge Base
- Why was my AI generated asset blocked? | Synthesia Knowledge Base
- What happens when I receive a final warning for a policy violation? | Synthesia Knowledge Base
- Photo Avatars Content Moderation | Synthesia Knowledge Base
- Platform Integrity | Synthesia Knowledge Base
- What can Organization Admins do in Synthesia? | Synthesia Knowledge Base
- Manage Avatar Access & Life Cycle | Synthesia Knowledge Base
- How do I clone my voice in Synthesia? | Synthesia Knowledge Base
- What is a Synthesia workspace? | Synthesia Knowledge Base
- How do I leave a comment on a video? | Synthesia Knowledge Base
- Build Videos | Synthesia Knowledge Base
- Home | Synthesia Knowledge Base
- Create Your Own Avatar | Synthesia Knowledge Base
- How does Synthesia handle user licenses and billing for Enterprise workspaces? | Synthesia Knowledge Base
- How do I choose between one workspace or multiple in Synthesia? | Synthesia Knowledge Base
- How can I view Audit Logs for my organization? | Synthesia Knowledge Base
- Account Settings | Synthesia Knowledge Base
- Why have I not received a reset password link? | Synthesia Knowledge Base
- How do I personalize videos in bulk? | Synthesia Knowledge Base
- What are Synthesia's pricing plans? | Synthesia Knowledge Base
- What are credits, and how do they work for Enterprise customers in Synthesia? | Synthesia Knowledge Base
- Localization & Translation | Synthesia Knowledge Base
- What is a Synthesia Organization? | Synthesia Knowledge Base
- Which Synthesia domains should I whitelist on my corporate network? | Synthesia Knowledge Base
- What are Synthesia's security practices? | Synthesia Knowledge Base
- How do I add music to my video? | Synthesia Knowledge Base
- How do I create a voiceover-only video? | Synthesia Knowledge Base
- Write & Control Script | Synthesia Knowledge Base
- How do I create a script in Synthesia? | Synthesia Knowledge Base
- How do I select a language in Synthesia? | Synthesia Knowledge Base
- Content Moderation Policies | Synthesia Knowledge Base
- How do I share custom avatars and voices? | Synthesia Knowledge Base
- How do I transfer my ElevenLabs Professional Voice Clone (PVC) to Synthesia? | Synthesia Knowledge Base
- What features are available to guests in Synthesia? | Synthesia Knowledge Base
- How do I edit a video with a free or restricted license? | Synthesia Knowledge Base
- How do I dub a video? | Synthesia Knowledge Base
- Religious Practices | Synthesia Knowledge Base
- Media Reporting (News) | Synthesia Knowledge Base
- Investment Products and Services | Synthesia Knowledge Base
- Medical Advice and Information | Synthesia Knowledge Base
- Legal Advice and Information | Synthesia Knowledge Base
- Creating Compliant Content | Synthesia Knowledge Base
- How do I resolve a rejected video? | Synthesia Knowledge Base
- Help and FAQs | Synthesia Knowledge Base
- Why is my video taking a while to generate? | Synthesia Knowledge Base
- Content Moderation Appeals | Synthesia Knowledge Base
- Content Moderation | Synthesia Knowledge Base
- Guidelines for Using Stock and Personal Avatars in Videos | Synthesia Knowledge Base
- Disagreeable Content | Synthesia Knowledge Base
- Safety: Safeguarding Individuals and Communities | Synthesia Knowledge Base
- Harmful Behaviour: Violence, Criminal Behaviour and Dangerous Content | Synthesia Knowledge Base
- How do I manage brand assets as the Brand Admin? | Synthesia Knowledge Base
- Avatar Policy Foundation | Synthesia Knowledge Base
- How do I share a custom outfit or space? | Synthesia Knowledge Base
- What is a custom avatar? | Synthesia Knowledge Base
- Use Avatars & Voice | Synthesia Knowledge Base
- Manage Your Workspace | Synthesia Knowledge Base
- How do I manage users with SCIM in Synthesia? | Synthesia Knowledge Base
- How do I set up SCIM directory sync for Okta or Entra ID? | Synthesia Knowledge Base
- How do I use a Synthesia brand kit? | Synthesia Knowledge Base
- What is Just-in-Time (JIT) Provisioning in Synthesia? | Synthesia Knowledge Base
- Security & Identity | Synthesia Knowledge Base
- How do I change my Synthesia account email address? | Synthesia Knowledge Base
- How do I manage my Synthesia password? | Synthesia Knowledge Base
- Guide to Content Moderation | Synthesia Knowledge Base
- Ensure Trust & Safety | Synthesia Knowledge Base
- Who has access to my custom Avatar & Voice? | Synthesia Knowledge Base
- How do I upload an audio file to Synthesia? | Synthesia Knowledge Base
- How can I collaborate with others? | Synthesia Knowledge Base
- How do I set up SSO with WorkOS? | Synthesia Knowledge Base